Privacy Policy
Browsing and using the services available on the site www.dammann.fr and all its sub-domains can lead users to communicate personal data to DAMMANN Frères.
This privacy policy (the "Policy") covers the use by DAMMANN FRERES SAS, whose registered office is located at 1 rue de Réveillon, CS 97001, 28100, Dreux, SIREN no. 451 570 519 (the "Company", "DAMMANN Frères" or "we"), as data controller, of personal data ("Personal Data") concerning users (hereinafter "users", "you", "your") of the website www.dammann.fr (the "Site").
As regards this processing of Personal Data, we will use our best efforts to comply with Regulation (EU) 2016/679 on the protection of individuals in respect of personal data processing and the free movement of such data (General Data Protection Regulation or "GDPR") and Act No. 78-17 of January 6, 1978 (the "Data Protection Act") (together, the "Applicable Legislation").
If you have any questions, comments or complaints about this Privacy Policy or the way in which we process your Personal Data, please contact us at comite.RGPD@dammann.fr.
1. We collect Personal Data as follows:
In particular, to create a customer account on our Site, register for our newsletter, make a purchase online or contact our customer service department, you must provide us with mandatory information, indicated by an asterisk (*) in the collection fields, or optional information depending on the purpose of the collection:
- When you create an account or place an order:
o Last name, First name,
o Date of birth,
o E-mail address,
o Phone number,
o Postal address(es),
o Your login and password used to access your online account
- Data concerning your visits and browsing history on our Site,
o Traffic data,
o Shopping and wish lists,
o The IP address,
o Registration date,
o The language used,
o The last connection,
o The shopping cart,
o Messages,
o Notification emails,
o Number of visits, location,
o Data collected via cookies
- Data concerning the use of social media when you use their functions,
- Your payment methods: when you make an online purchase:
o The purchase order,
o The invoice and delivery note are issued with your name, delivery and billing address and payment method.
Personal data concerning minors: without the prior consent of a child’s parents or guardians, we do not collect or process Personal Data from minors under the age of 15. If Personal Data concerning children under 15 are collected, parents or guardians may object by contacting us at the following address:
Dammann Frères, 1 rue de Réveillon, CS 97001 28109 Dreux France
Email: comite.RGPD@dammann.fr
2. How are your data collected?
- When creating your customer account by filling in the creation form, when subscribing to our newsletter and via our contact form on our Site.
- When placing an order.
- During exchanges by telephone or e-mail.
- With the IP address, which is an identification number assigned to your computer by your Internet service provider. Each time you visit our site, our servers record your visit
- With Cookies. We invite you to read our cookie policy "here".
We also use cookies or trackers to improve the user experience
Social media:
The use of the social media functions made available to you gives DAMMANN Frères access to certain data, the user name and the profile image in your account on the social network in question, in accordance with the latter's general terms and conditions of use.
Links to external sites like FACEBOOK, INSTAGRAM and PINTEREST connect the customer to these social media, which have their own privacy policies.
3. Why are your data collected?
We collect and process your Personal Data for the following purposes:
- To create your customer account so that you can make purchases online
- To manage our commercial relationship, execute our sales contract, manage orders, ensure the proper execution of the service contract, deliveries, invoices, purchase payments and returns, and process your complaints
- To manage your subscription to our newsletter, solely with your consent
- To ensure personalised customer care
- To manage unpaid bills and disputes
- To detect fraud
- To improve our offers, products and customer service
- To carry out statistical studies
- To manage the exercise of your rights
- To analyse traffic and data on the Sites in order to improve the user experience.
4. What are the legal bases for collecting your Personal Data?
In accordance with the applicable Personal Data protection regulation, we collect Personal Data only when we can provide a legal basis for such processing.
Personal Data are collected:
On the basis of your consent;
On the basis of our legitimate interest: marketing analyses and improvements to our products and services;
On the basis of the performance of a contract signed with you or pre-contractual measures requested by you.
Where we collect Personal Data on the basis of your consent, you may withdraw it at any time by contacting us via: comite.RGPD@dammann.fr.
Where we collect Personal Data on the basis of our legitimate interests, this collection is carried out in order to:
Defend our interests in the event of litigation or legal action;
Manage the Site's cyber security;
Prevent fraudulent actions to ensure the security of our assets and content.
Where we collect Personal Data on the basis of contract performance, this collection is carried out to manage the performance of the contract signed with us, in order to ensure the payment, delivery and follow-up of orders and the use of our after-sales services. If you do not provide certain information when requested, we may not be able to perform our contract with you.
5. Where do we store your data?
The data we collect are stored by our service provider OVH, whose head office is located at: 2 rue Kellermann - BP 80157 - 59053 ROUBAIX Cedex, France.
6. Who can consult and process your data?
Certain features of our Site require us to cooperate with third parties and transmit your Personal Data to them. We have identified these third parties and taken the necessary steps to ensure that your Personal Data are adequately protected in the context of this communication.
Our internal staff and our service providers (subcontractors, service providers, banks) are bound by a confidentiality agreement and, in order to carry out the above-mentioned services, they may consult and process the Personal Data collected that they need for the purpose of their intervention.
DAMMANN Frères does not sell or rent the Personal Data collected for marketing purposes, or to third parties for their own activities.
7. How are your data protected?
Your data are stored on secure servers protected by firewalls and antivirus software.
We cannot be held responsible for non-compliance with confidentiality parameters if you pass on your login details to a third party so that they can access your user account.
If you suspect that your customer account has been stolen, please contact our Customer Service department.
We offer two online payment methods, (i) by bank card and (ii) by Paypal.
We do not have access to your credit card details. All bank transactions are secured through the use of the SSL (Secure Socket Layer) protocol. The information transmitted is encrypted by software and cannot be read during transmission over the network.
8. How long are your data stored?
Customer file: customers’ Personal Data are kept for the duration of the commercial relationship. They may be kept for up to 3 years from the last purchase or the last contact with DAMMANN Frères (active customer).
Prospects file: Prospects' Personal Data are kept for 3 years from the date of collection by DAMMANN Frères or from the last contact by the prospect if no purchase has been made.
After this 3-year period, Personal Data are deleted.
We may, however, be obliged to keep some personal data for longer because of various factors, such as:
The legal obligation to retain data for a specified period in accordance with applicable legislation;
The limitation and foreclosure periods under applicable law;
(Potential) litigation; and
Directives issued by the competent data protection authorities.
9. What are your rights and how can you exercise them?
In accordance with applicable legislation, you have the right to be informed at any time about the use of your Personal Data, and the right to access and rectify your Personal Data.
Right to information:
You have the right to receive clear, transparent and easily understandable information about how we use your Personal Data and about your rights, which is why we are providing you with this Policy.
Right of access:
You have the right to access a copy of your Personal Data.
Right of portability:
When we process your Personal Data, you have the right to obtain a copy of your Personal Data transferred to you and/or another party in a structured, current, secure format for your personal use or for passing on to the person(s) of your choice.
You can download a copy of the Personal Data you have provided on our Site, via your customer account by clicking on the pdf or csv button.
Right of rectification:
You have the right to request rectification of your Personal Data, if they are inaccurate and/or incomplete. If you have a Dammann Frères account, you can modify your Personal Data in the pages of your customer account on our Site or via our contact form.
Right of deletion:
You have the right to have your Personal Data deleted. However, the right to deletion (or the "right to be forgotten") is not absolute, and is subject to specific conditions. You have the right to delete any personal data processed by Dammann Frères at any time, unless there are legal or legitimate reasons not to, such as an ongoing claim with the Customer Service or Quality Department or the preparation of a current order.
Right to limit processing:
In certain circumstances, you have the right to restrict the processing of your Personal Data.
Right to provide us with instructions on the use of your Personal Data after your death:
You have the legal right to issue directives concerning what happens to your personal data post mortem (conservation, deletion, etc.). You can send your instructions to the following address comite.rgpd@dammann.fr. You can change or revoke your instructions at any time.
You also have the right to lodge a complaint with the French data protection authority ("CNIL") (Commission Nationale de l'Informatique et des Libertés, 3 Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07). For more information, please visit www.cnil.fr.
If you have any questions about this privacy policy, or any queries about your personal data, you can contact us by:
- A letter to the following address: DAMMANN Frères, for the attention of the DDPR Committee, 1 rue du Réveillon CS97001 28109 Dreux Cedex
- A contact form: https://www.dammann.fr/fr/nous-contacter
- Email address: comite.RGPD@dammann.fr
However, pursuant to Article 12.6 of the GDPR, if you wish to exercise these rights, DAMMANN Frères has the right to ask you to prove your identity. Personal data used to prove your identity will be deleted once we have responded to your request.
We have 30 days in which to respond to any request concerning the exercise of your rights.
Updates to our Privacy Policy:
The Privacy Policy may be updated in accordance with regulatory, legal, editorial and/or technical developments.
Date of last modification: 14/05/2024